Shipping & Returns
SHIPPING POLICY
We offer free shipping on all orders within the United States. Orders are processed as quickly as possible, and delivery times may vary depending on the product and destination. Once your order has been shipped, tracking information will be provided when available.
Please note that items in the same order may be shipped separately and arrive at different times. Make sure your shipping address is complete and correct before placing your order. If you have any questions about your shipment, please contact us at contact@bigshopjj.com.
RETURN & REFUND POLICY
We want you to be happy with your purchase. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and, whenever possible, in its original packaging. Before returning any item, please contact us at contact@bigshopjj.com. We will review your request and provide the appropriate return instructions. Please do not send products back without contacting us first.
For returns due to a change of mind or other reasons not related to a defective, damaged, incorrect, or missing item, the customer is responsible for any applicable return shipping costs.
If an item is damaged, defective, incorrect, or missing, please contact us as soon as possible and within 30 days of delivery. Once the issue is verified, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Approved refunds will be issued to the original payment method. Approved refunds will be processed within 10 business days. Your bank or payment provider may require additional time to process the refund.
For any return or refund questions, contact us at contact@bigshopjj.com.